Terms & Conditions

When booking a beauty service, Nubi Beauty Ltd act as a booking agency for self-employed/freelance Beauty Professionals. Our contract with you is limited to the provision of use of our Website.

Your Beauty Professional is solely responsible for providing the Services to you and you have a direct contract between you and the Beauty Professional concerning the provision of any beauty service booked via our website or any other Nubi platform. This contract does not include us in any capacity. You and the Beauty Professional are responsible for any taxes arising as a result of the services.

The Beauty Professionals that work with us go through a rigorous vetting process to ensure that they meet our required standard as well as undergo background checks to ensure the safety of our clients. We review applications and conduct interviews of Beauty Professionals with some of this process reliant on information from or undertaken by third parties. You acknowledge that we do not and cannot guarantee the accurateness or completeness of such checks, whether conducted by us or a third party.

You acknowledge that you use Beauty Professionals at your own risk. When interacting with such Professionals you should exercise caution and common sense to protect your personal safety and property, just as you would when interacting with other persons who are unknown to you. We will not be liable for any damage arising from the personal negligence of the Beauty Professional and the contract for the provision of services only exists between the two of you

BOOKING BEAUTY SERVICES ON NUBI

By making a booking through our website or any other NUBI platform, you warrant that you agree to provide complete, correct and true information including billing and payment information.

After placing a booking via any of our platforms, we will send you an acknowledgment email followed by a confirmation email of your booking. Please note that an acknowledgment email does not mean your booking has been accepted. All bookings are subject to confirmation acceptance by us, and we will confirm such acceptance to you by sending you a confirmation email on behalf of the selected beauty professional to confirm the booking. The contract between you and the beauty professional will only exist once we send you the booking confirmation email. The booking confirmation email will include the details of the beauty professional and a link to their personal profile and gallery. You reserve the right to request another beautician if you’re not happy with the one we provided you with.

You agree that you will not seek to book any services directly from any said beauty professionals other than via our Website for the duration of this agreement and in the 4 months after the termination of this agreement.

 

PRICING AND PAYMENT

Our Prices vary according to type and duration of Service as described on our website

Full payment is due upon the confirmation of the service

Accepted payment methods are as described on the App and website.

By making a booking you agree to provide complete, correct and true information including billing and payment information.

PROMOTIONAL CODES 

Promotional codes entitle you to a discount amount as advertised on our website

Promotional discount is capped at one code per booking.

BOOKING CANCELLATIONS AND REFUNDS

You may cancel a confirmed booking at any time by emailing us at contact@thenubiexperience.com or calling us on 02071013127

24 hours cancellation notice is kindly requested to help us reschedule your appointment.

  • Less than 24 hours’ notice: If you cancel within or less than 12 hours of your confirmed booked appointment time, you shall not receive a refund of the amount paid. This is to compensate the Beauty Professional for their loss of time

 

  • For bookings made within 12 hours of the start time: If you book for a beauty appointment with a start time within 24 hours, you can cancel and receive a full refund within an hour of making the booking. If you cancel beyond an hour you will not receive a refund.

  • More than 12 hours’ notice: Cancellations made before 12 hours of the appointment will be fully refunded the way it was paid.

 

  • No-Shows: If you do not turn up for your appointment or cancel without notifying us, you will be charged 100% of the cost of the Services booked. You will be considered a “no-show” if you fail to be at the agreed location after 15 minutes of your booked appointment time.

 

  • Delays: If you are running late for your appointment, please let us know by calling us and we will do our best to accommodate you. Our Beauty Professionals are instructed to wait at the designated location for 15 minutes after the appointment's start time.
    Unless otherwise specified, all paid sums are non-refundable.

If you violate any of the Terms, your permission to use the Services and Website will automatically terminate.

Please note that we reserve the right to cancel any Booking without notice or cause.

RESCHEDULING APPOINTMENTS

If you request to reschedule a confirmed appointment with more than 12 hours notice you will not incur any charge. If you request to reschedule a confirmed appointment within 12 hours of the start time, your booking will be treated as a cancellation (as above) if your assigned Beauty Professional cannot do the amended date/time. If your assigned Beauty Professional can do the amended date/time then you will by charged 50% of the cost of the booking.

PAYMENT 

Payment can be made by any of the following methods: Visa, Visa Debit, Visa Electron, Maestro, MasterCard, PayPal. Payment will be debited and cleared from your account at the point at which your booking is confirmed. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to NUBI, we will not be liable for any delay in services. We retain the legal right to refuse services where full payment has not been made

DAMAGE TO YOUR COMPUTER

NUBI will not be liable to any person for any loss or damage which may arise to computer equipment as a result of using this website.

Limitation Of Liability

By using the Website App or Service, you agree to hold NUBI free from liability or responsibility for any damage that might arise out of the transaction between you and this Website or any Beauty Professional.

Exclusions Of Liability

Any disclaimers and exclusions of liability in these terms & conditions shall not apply to any damages arising from death or personal injury caused by the negligence of NUBI or any of its employees or agents or fraud. These disclaimers and exclusions shall be governed by English law. If any provisions of these disclaimers and exclusions are deemed to be unlawful, void or for any reason unenforceable then that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions.

Complaints

If you wish to contact us to complain about any matter in regard to our services, please email us at contact@thenubiexperience.com

Privacy policy

This privacy policy applies between you, the User of this Website and NUBI, the owner and provider of this Website. NUBI takes the privacy of your information very seriously. This privacy policy applies to our use of any and all Data collected by us or provided by you in relation to your use of the Website.

Please read this privacy policy carefully.

Definitions and interpretation

1. In this privacy policy, the following definitions are used:

Data

collectively all information that you submit to NUBI via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;

Cookies

a small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the Website. Details of the cookies used by this Website are set out in the clause below (Cookies);

Data Protection Laws

any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;

GDPR

the General Data Protection Regulation (EU) 2016/679;

NUBI, or us

NUBI, a company incorporated in England and Wales with registered number 11959069 whose registered office is at 236 Bexley Road London, SE9 2PJ;

UK and EU Cookie Law

the Privacy and Electronic Communications (EC Directive) Regulations 2003 as amended by the Privacy and Electronic Communications (EC Directive) (Amendment) Regulations 2011;

User or you

any third party that accesses the Website and is not either (i) employed by NUBI and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to NUBI and accessing the Website in connection with the provision of such services; and

Website

the website that you are currently using, TheNubiExperience.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

2. In this privacy policy, unless the context requires a different interpretation:

a. the singular includes the plural and vice versa;

b. references to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;

c. a reference to a person includes firms, companies, government entities, trusts and partnerships;

d. "including" is understood to mean "including without limitation";

e. reference to any statutory provision includes any modification or amendment of it;

f. the headings and sub-headings do not form part of this privacy policy.

Scope of this privacy policy

3. This privacy policy applies only to the actions of NUBI and Users with respect to this Website. It does not extend to any websites that can be accessed from this Website including, but not limited to, any links we may provide to social media websites.

4. For purposes of the applicable Data Protection Laws, NUBI is the "data controller". This means that NUBI determines the purposes for which, and the manner in which, your Data is processed.

Data collected

5. We may collect the following Data, which includes personal Data, from you:

a. name;

b. contact Information such as email addresses and telephone numbers;

c. demographic information such as postcode, preferences and interests;

d. financial information such as credit / debit card numbers;

e. IP address (automatically collected);

f. web browser type and version (automatically collected);

g. operating system (automatically collected);

h. a list of URLs starting with a referring site, your activity on this Website, and the site you exit to (automatically collected);

i. in each case, in accordance with this privacy policy.

How we collect Data

6. We collect Data in the following ways:

a. data is given to us by you;

b. data is received from other sources; and

c. data is collected automatically.

Data that is given to us by you

7. NUBI will collect your Data in a number of ways, for example:

a. when you contact us through the Website, by telephone, post, e-mail or through any other means;

b. when you register with us and set up an account to receive our products/services;

c. when you enter a competition or promotion through a social media channel;

d. when you make payments to us, through this Website or otherwise;

e. when you elect to receive marketing communications from us;

f. when you use our services;

in each case, in accordance with this privacy policy.

Data that is received from third parties

8. NUBI will receive Data about you from the following third parties:

Data that is received from publicly available third parties sources

9. We will receive Data about you from the following publicly available third party sources:

Data that is collected automatically

10. To the extent that you access the Website, we will collect your Data automatically, for example:

a. we automatically collect some information about your visit to the Website. This information helps us to make improvements to Website content and navigation, and includes your IP address, the date, times and frequency with which you access the Website and the way you use and interact with its content.

b. we will collect your Data automatically via cookies, in line with the cookie settings on your browser. For more information about cookies, and how we use them on the Website, see the section below, headed "Cookies".

 

Our use of Data

11. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website. Specifically, Data may be used by us for the following reasons:

a. internal record keeping;

b. improvement of our services;

c. email marketing;

12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your rights" below).

13. For the delivery of direct marketing to you via e-mail, we'll need your consent, whether via an opt-in or soft-opt-in:

a. soft opt-in consent is a specific type of consent which applies when you have previously engaged with us (for example, you contact us to ask us for more details about a particular service, and we are marketing similar products/services). Under "soft opt-in" consent, we will take your consent as given unless you opt-out.

b. for other types of e-marketing, we are required to obtain your explicit consent; that is, you need to take positive and affirmative action when consenting by, for example, checking a tick box that we'll provide.

c. if you are not satisfied about our approach to marketing, you have the right to withdraw consent at any time. To find out how to withdraw your consent, see the section headed "Your rights" below.

14. When you register with us and set up an account to receive our services, the legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.

15. We may use your Data to show you NUBI adverts and other content on other websites. If you do not want us to use your data to show you NUBI adverts and other content on other websites, please turn off the relevant cookies (please refer to the section headed "Cookies" below).

Who we share Data with

16. We may share your Data with the following groups of people for the following reasons:

a. our employees, agents and/or professional advisors - to service bookings effectively;

b. third party payment providers who process payments made over the Website - to enable third-party payment providers to process user payment and refunds;

c. relevant authorities - to facilitate the detection of crime or the collection of taxes or duties;

in each case, in accordance with this privacy policy.

Keeping Data secure

17. We will use technical and organisational measures to safeguard your Data, for example:

a. access to your account is controlled by a password and a user name that is unique to you.

b. we store your Data on secure servers.

c. payment details are encrypted using SSL technology (typically you will see a lock icon or green address bar (or both) in your browser when we use this technology.

18. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: contact@thenubiexperience.com.

19. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.

Data retention

20. Unless a longer retention period is required or permitted by law, we will only hold your Data on our systems for the period necessary to fulfil the purposes outlined in this privacy policy or until you request that the Data be deleted.

21. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.

Your rights

22. You have the following rights in relation to your Data:

a. Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.

b. Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.

c. Right to erase - the right to request that we delete or remove your Data from our systems.

d. Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.

e. Right to data portability - the right to request that we move, copy or transfer your Data.

f. Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.

23. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: contact@thenubiexperience.com.

24. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. 

25. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.

Links to other websites

26. This Website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

Cookies

30. This Website may place and access certain Cookies on your computer. NUBI uses Cookies to improve your experience of using the Website and to improve our range of services. NUBI has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times.

31. All Cookies used by this Website are used in accordance with current UK and EU Cookie Law.

32. Before the Website places Cookies on your computer, you will be presented with a message bar requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling NUBI to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended.

33. This Website may place the following Cookies:

Type of Cookie

Purpose

Strictly necessary cookies

These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical/performance cookies

They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies

These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies

These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

34. You can find a list of Cookies that we use in the Cookies Schedule.

35. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.

36. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.

37. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

38. For more information generally on cookies, including how to disable them, please refer to aboutcookies.org. You will also find details on how to delete cookies from your computer.

General

39. You may not transfer any of your rights under this privacy policy to any other person. We may transfer our rights under this privacy policy where we reasonably believe your rights will not be affected.

40. If any court or competent authority finds that any provision of this privacy policy (or part of any provision) is invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted, and the validity and enforceability of the other provisions of this privacy policy will not be affected.

41. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.

42. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.

Changes to this privacy policy

43. NUBI reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact NUBI by email at contact@thenubiexperience.com